From intake to return, every step is structured
A transparent, documented process designed to give you full visibility and confidence at every stage. No surprises — just precision, accountability, and care.
Service selection
Browse our catalog and select the services your piece needs. Pricing is transparent and per-service — no hidden fees.
- ·Filter by category, metal type, or turnaround speed
- ·See starting prices before you begin
- ·Rush options available for select services
Intake & shipping
Pack your item securely and ship it with our prepaid label, or arrange a local drop-off. We handle the rest.
- ·Prepaid insured shipping label provided
- ·Clear packing instructions for safe transit
- ·Declared value required for insurance coverage
Inspection & documentation
Every piece is carefully inspected, photographed, and documented on arrival. You receive a detailed condition report.
- ·High-resolution intake photography
- ·Weight and measurement recording
- ·Condition notes shared with you digitally
Quote & approval
Based on the inspection, we prepare a detailed quote. No work begins until you review and approve the scope and cost.
- ·Itemized quote with estimated turnaround
- ·Approve or adjust via dashboard or email
- ·No surprises — what you see is what you pay
Bench work & status updates
Your piece is serviced by skilled bench jewelers with structured quality checkpoints throughout the process.
- ·Real-time status updates via dashboard
- ·Email or SMS notifications at key milestones
- ·Quality checkpoints at each stage
Quality control
Before any piece leaves our bench, it undergoes a final quality inspection against the approved scope.
- ·Final photography and measurement verification
- ·Stone security and structural integrity check
- ·Comparison against intake condition report
Delivery & return
Your piece is carefully packed and shipped back to you with full tracking, or made available for local pickup.
- ·Insured return shipping with tracking
- ·Secure tamper-evident packaging
- ·Delivery confirmation notification
Records & care guidance
A complete record of all work performed is stored in your account. We include care guidance to keep your piece at its best.
- ·Before and after documentation stored digitally
- ·Service invoice and warranty information
- ·Personalized care tips for your piece
Complete documentation with every service
Before & after photos
High-resolution documentation of your piece at intake and after service.
Service invoice
Detailed breakdown of all work performed, materials used, and costs.
Condition notes
Professional assessment of your piece's condition at each stage.
Care guidance
Personalized care recommendations to maintain your piece after service.
Ready to get started?
Browse our services or start your first order today.